Terms of Service

1. What LeadQuarry Is — and Is Not

LeadQuarry is a data-extraction and lead-management technology platform. The Services collect, compile, standardize, match, deduplicate, enrich, score, filter, organize and deliver information drawn from public records and other lawfully obtained sources, and provide pipeline, task, reporting and outreach-management tooling on top of that information (“Lead Data”).

LeadQuarry is not a mortgage lender or broker, real-estate brokerage, law firm or legal-referral service, insurance agency, financial institution, consumer reporting agency, debt collector, investigator, or provider of any downstream professional service. We do not originate loans, broker property, provide legal, tax or financial advice, underwrite insurance, determine anyone's eligibility for anything, represent a consumer, or endorse any Customer.

LeadQuarry does not place calls, send texts, or send marketing email to the people described in Lead Data. Where the Services help you compose or schedule an outreach message, it is transmitted through your own connected email account, under your own sending identity — you remain the sender and the caller for every legal purpose.

2. Lead Data Is Data — Not Consent, Not a Referral

A record surfaced by the Services does not mean the person it describes contacted LeadQuarry or you, asked for information, a quote or a service, consented to calls, texts, prerecorded or artificial-voice messages, automated dialing, email, direct mail, profiling or advertising, has an established business relationship with anyone, is eligible for or interested in any product, or waived any privacy, solicitation or consumer-protection right.

Unless a specific record is expressly labeled as an inbound inquiry and carries its own consent evidence, you must treat every record as non-inquiry, non-consented data. The fact that a record is publicly available does not by itself authorize marketing to the person it names or remove any other legal restriction.

3. Eligibility, Accounts and Access

You must be at least 18 and have legal capacity to contract. Accounts are organization-specific, non-transferable, and limited to the users your administrators authorize. You are responsible for the accuracy of your account information, for keeping credentials confidential, for everything done under your accounts, and for promptly telling us about unauthorized use. We may verify identity, business status, licensing, declared purpose and compliance posture before or after granting access.

Before you give any person access, you must bind every employee, contractor and agent you authorize to written confidentiality and use restrictions at least as protective as these Terms, the Data Use Agreement and the Acceptable Use Policy. Where the Services ask an individual user to accept terms, you must ensure your people accept them — a contract you signed does not substitute for that acceptance where it is required. You must revoke a person’s access promptly when their role ends, and you remain responsible for the acts and omissions of everyone you authorize as if they were your own.

4. Plans, Fees and Billing

Plan descriptions, quantities, delivery cadence, geography, category coverage, renewal terms, taxes, refund eligibility and cancellation rules are those stated in your order form or at checkout, and are incorporated into these Terms. Except where an order form or applicable law says otherwise, fees are non-refundable once access has been granted or data has been delivered. We may correct obvious pricing or quantity errors before fulfilment. You agree not to initiate an improper chargeback.

5. Licence and Restrictions

Subject to payment and compliance, we grant you a limited, revocable, non-exclusive, non-transferable licence to use the Services and the Lead Data made available to you, internally, for the lawful business purpose you disclosed. No ownership passes to you.

You may not resell, sublicense, publish, expose, scrape, reverse engineer, pool, append to an unrestricted repository, or hand Lead Data to any third party — except to a service provider that is bound in writing to confidentiality, security, deletion and use restrictions at least as protective as these Terms. Independent resale, co-registration, affiliate distribution and lead brokering require a separate signed agreement.

You must also comply with our Acceptable Use Policy, Data Use Agreement, TCPA and Do-Not-Call Policy, Commercial Email Policy and FCRA Notice. Where two rules apply, the stricter one controls.

6. Your Independent Compliance Responsibility

You — not LeadQuarry — choose the purpose, audience, channel, technology, timing, frequency, content and the seller on whose behalf any outreach happens. Before any use, you must determine and document which laws apply to you, including federal, state and local telemarketing, privacy, licensing, professional-conduct, advertising, fair-housing, anti-discrimination, consumer-finance and data-broker rules.

You must obtain and preserve every consent, permissible purpose, licence, registration, bond, disclosure or relationship your use requires. Compliance features inside the Services — do-not-contact flags, consent capture, suppression, audit logging, quiet-hour advisories — are aids to your own programme. They are not legal determinations and they are not a safe harbour.

7. Sensitive Events

Divorce, probate, death, financial distress and foreclosure are sensitive and time-critical events. Outreach built on them must be restrained, accurate and respectful. You may not imply inside knowledge, government affiliation, urgency the facts do not support, guaranteed outcomes, or awareness of non-public circumstances. You must stop on request, must not contact a represented person where professional rules forbid it, and must not exploit grief, incapacity, distress or vulnerability.

8. Privacy Requests and Suppression

You must honour every legally valid privacy, opt-out, deletion, correction, limitation and do-not-contact request you receive, and promptly forward to us at [email protected] any request that concerns data originating from the Services. You may not use data we mark as suppressed, deleted, expired, restricted or recalled. You must pass those restrictions on to your vendors and delete affected copies unless the law requires you to keep them.

9. Monitoring and Enforcement

We may carry out risk-based diligence, request certifications or evidence, seed test records, investigate complaints, limit exports, suspend channels or accounts, quarantine data, require deletion attestations, or terminate access. We are not obliged to pre-approve your campaigns or to monitor you continuously. Where the law permits, we may preserve and disclose evidence of suspected unlawful activity to regulators, courts, law enforcement or affected partners.

10. Intellectual Property and Feedback

LeadQuarry and its licensors retain all rights in the Services, the software, documentation, methods, compilations, models, scoring logic and branding. You retain your pre-existing materials and the records your organization creates or imports. You grant us the limited licence needed to host, process, secure, support and improve the Services, subject to our Privacy Policy. Feedback you give us may be used without restriction or attribution.

You may not use the Services or their outputs to train general-purpose models or to build a competing dataset without our written permission.

11. Confidentiality

Each party will protect the other's non-public business, technical, security and contractual information with reasonable care and use it only to perform this agreement. Lead Data delivered through the Services is our confidential information even where individual elements originated in a public record. The usual exceptions apply for information independently developed, rightfully received without a duty of confidence, public without breach, or required to be disclosed by law after notice where notice is permitted.

12. Third-Party Services and Sources

The Services depend on courts, recorders, agencies, data vendors, identity-resolution providers, communications providers, mapping services, AI model providers and other third parties, and on sign-in providers such as Google and Microsoft. Their availability, timing, field definitions and terms can change. We do not control third-party systems and may modify or discontinue any feature that depends on one. Your use of a third-party sign-in is also governed by that provider's own terms and privacy policy.

13. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES AND ALL LEAD DATA ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LEADQUARRY DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, COMPLETENESS, TIMELINESS, UNIQUENESS, EXCLUSIVITY, RESULTS, LEGAL COMPLIANCE, CONTACTABILITY, AND FITNESS FOR ANY REGULATED OR ELIGIBILITY PURPOSE. WE DO NOT WARRANT THAT A NAMED PERSON IS THE SUBJECT OF A RECORD, THAT A PHONE NUMBER OR EMAIL ADDRESS BELONGS TO THAT PERSON, OR THAT ANY PARTICULAR CAMPAIGN IS LAWFUL.

14. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, LEADQUARRY WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES; FOR LOST PROFITS, REVENUE, GOODWILL, DATA OR OPPORTUNITY; OR FOR YOUR OUTREACH, YOUR CLAIMS, FINES, REGULATORY ACTIONS, OR PROFESSIONAL SERVICES YOU PROVIDE. OUR AGGREGATE LIABILITY ARISING FROM THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID US FOR THE AFFECTED SERVICES IN THE THREE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. NOTHING HERE LIMITS LIABILITY THAT CANNOT LAWFULLY BE LIMITED.

15. Indemnification

You will defend, indemnify and hold harmless LeadQuarry and its affiliates, personnel and providers against third-party claims, investigations, penalties, losses and reasonable legal fees arising from your outreach, your content, the services you provide, your legal or regulatory non-compliance, your breach of these Terms, your misuse of Lead Data, or your violation of another person's rights. We will give you prompt notice and reasonable cooperation. You may not settle in a way that admits fault by us or imposes obligations on us without our consent.

16. Suspension and Termination

We may suspend or terminate access for non-payment, security risk, suspected unlawful use, complaint volume, breach, regulatory request, a restriction imposed by a data source, or risk to a person or to the Services. On termination your access ends, and you must stop using and securely delete Lead Data except what a documented legal duty or a suppression record requires you to keep. Provisions that by their nature should survive will survive.

17. Disputes and Governing Law

These Terms are governed by the laws of the Federative Republic of Brazil, without regard to conflict-of-laws rules, regardless of where either party is established.

Before either party files anything, it will give the other written notice describing the dispute and will attempt informal resolution for 30 days. Any dispute not resolved that way will be brought exclusively before the courts of the Comarca of São Paulo, State of São Paulo, Brazil, and each party waives any other forum however privileged.

Nothing in this section limits a regulator's authority, a small-claims right, or any right that cannot lawfully be waived.

18. Changes

We may update these Terms to reflect changes in the Services or the law. We will revise the “Last updated” date and, where the law requires it, give additional notice or ask for renewed acceptance. Continued use after an update takes effect is acceptance of the revised Terms.

19. General

These Terms, together with the policies they incorporate and your order form, are the entire agreement for the Services and prevail over conflicting purchase-order boilerplate. You may not assign without our consent; we may assign in a merger, financing, reorganization or sale. If any provision is unenforceable it will be narrowed and the rest stays in force. No waiver is continuing. Force-majeure events excuse delay where the law allows. Notices may be given electronically; legal notices to us must also be sent to [email protected].

Questions about these Terms: [email protected].